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How betensured Handles Your Personal Data

This privacy policy sets out exactly what personal data betensured collects when you open and use your account, how we store it, who we share it with, and…

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betensured How betensured Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to exercise any of your data rights — access, correction, deletion, or portability — our privacy team is ready to help.

Live Chat Start a live chat session directly from your account dashboard. Our team is available around the clock to handle privacy queries, data access requests, and account-related data questions.
Email Support Send your data request or privacy concern to our dedicated privacy email address. Include your registered account email so we can locate your records and respond without delay.
Privacy Request Form Use the structured privacy request form inside your account settings to submit formal data access, correction, or deletion requests. Each submission generates a reference number for tracking.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

betensured applies layered security measures across your account, your stored data, and every transaction you make.

Cookie Management

We use cookies to remember your session preferences and measure how pages perform. You can review and adjust your cookie settings from the consent banner shown on your first visit or from your browser settings at any time.

Account Security

Your account is protected by encrypted login credentials and two-factor authentication where available. We monitor login activity and flag unusual access patterns so you are notified before any change takes effect.

Withdrawal Verification

Before processing a withdrawal to your UPI or Paytm account, we verify the payment identifier matches your registered details. This prevents misdirected payouts and protects your funds throughout the process.

Data Retention Policy

Active account data is retained for the lifetime of your account. After closure, we retain only what applicable Indian law requires — typically transaction records for a defined statutory period — after which data is permanently deleted.

Third-Party Sharing

We share data only with payment processors such as UPI, Paytm, and PhonePe, and with identity verification partners. Every data-sharing arrangement is governed by a written agreement requiring the recipient to protect your data.

Your Right to Request Changes

You hold the right to correct inaccurate data, request a copy of everything we hold, or ask us to delete your account data where no legal obligation requires us to keep it. Submit your request via the privacy form or email.

Frequently Asked Questions About Your Privacy

The answers below address the data and privacy questions we hear most from account holders in India. If your question is not covered here, reach out through live chat or the privacy request form and we will respond within 48 hours.

We collect the name, email address, and contact details you provide at registration, plus payment identifiers for UPI, Paytm, or PhonePe. We also log technical data your device sends, such as IP address and session timestamps, to secure your account.

Log into your account, go to the privacy request form in settings, and select the data access option. You can also email our privacy team directly. We acknowledge requests within 48 hours and deliver your data within 30 days.

We share data only with payment processors — UPI, Paytm, PhonePe — and identity verification partners. Each receives only the data needed for its specific function, and all are bound by written data protection agreements that mirror our own standards.

Once your account is closed, we delete personal profile data promptly. Transaction records are kept for the period required by applicable Indian law, after which they are permanently and securely removed from our systems.

Yes. Submit a deletion request via the privacy form or email. We will erase your data unless a legal obligation — such as a statutory record-keeping requirement — prevents full deletion, in which case we will explain exactly what we must retain and why.

Cookies help us maintain your session, remember display preferences, and measure page performance. You can accept, reject, or customise cookie categories from the consent banner on your first visit, or change your choices later in your browser settings.

Reach our privacy team via live chat, email, or the in-account privacy form. If you are not satisfied with our response, you may escalate to the relevant data protection authority in your jurisdiction as permitted by applicable local law.

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